Every request answered on the clock.

Email, portal, phone, chat and API all land in one queue with the SLA clock already running. Errors from your apps arrive as tickets with a diagnosis, and the knowledge base tells you when a runbook has gone stale.

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The ticket board for Sprint 14, with an AI plan waiting for approval and an SLA timer counting down

How it helps

What CoFix does for support teams.

One queue for every channel

A shared mailbox becomes tickets, and replies thread by ticket number.

SLAs that are measured

Response targets per department and priority, with working hours, auto-assignment and escalation by email or SMS.

Replies and internal notes

Answer the customer publicly or leave a note for the team on the same thread.

Errors become tickets

Monitoring issues turn into tickets with backlinks, so support sees what engineering sees.

Answers from your docs

AI chat over the whole knowledge base, with a health score for what's out of date.

Hand fixes to the agent

Pass a bug to the agent and get a pull request back for engineering to review.

Products behind it

Built on Tickets, Knowledge Base and Monitoring.

TicketsHelp desk ticketing with SLAs per department, sprints, boards and email to ticket.Knowledge BaseKnowledge bases with a graph, AI chat, a health score and RAG over MCP for Claude, ChatGPT, Copilot and Gemini.MonitoringError monitoring, server logs, uptime checks and an endpoint scanner, with AI root cause analysis and sandbox fixes.